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Sven Walter has been the Director of Global Technical Operations at uPerform since April 2006, where responsibilities include defining and implementing strategies, enhancing customer support, and managing relationships with internal and external stakeholders. Previous roles at uPerform include Manager of Technical Solutions and Operations, Technical Owner, and Team Leader for Product Solutions, focusing on backlog management, defect escalation, and technical guidance. Earlier experience at NATO CIS Services Agency as Team Leader involved providing first-line support to a multinational headquarters. Sven Walter possesses extensive expertise in technical operations, customer success, and team leadership within complex environments.