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Teresa Cavazos is a seasoned IT professional with extensive experience in technical support and systems management. Currently serving as a System Support Specialist at Upbring since May 2020, Teresa provides on-site technical support in McAllen, addressing various IT-related issues. Previous roles include a Systems Support Specialist at Apex Systems, where responsibilities encompassed support for multiple offices, and a Staff Product Support Specialist at Home Depot Inc., focusing on corporate customer support. Teresa has also held supervisory positions, such as Help Desk Supervisor at PPD, managing a team of technicians, and IT User Support Supervisor at Protection One Security Solutions. Background experience includes roles at Lotus Development, Dell, and Microsoft, where Teresa honed skills in troubleshooting and customer support. Teresa holds a Master’s degree in International Management from Naveen Jindal School of Management, UT Dallas, and a Bachelor’s degree in Business Management from Stephen F. Austin State University.