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Mallissa Baldwin is an experienced quality assurance and testing professional with a strong background in management and consultancy roles across multiple sectors, including finance, logistics, and government. Currently serving as the Head of Quality Assurance and Testing at HomeServe UK since January 2023, Mallissa has previously held positions such as QA Manager at SCC and Interim Programme Test Manager at the Solicitors Regulation Authority. With a focus on strategic change, process improvement, and client relationship management, Mallissa has demonstrated expertise in implementing quality strategies, managing automation processes, and delivering successful project outcomes. Educational credentials include a B.A. (Hons) in Business Administration, a B.A. (Hons) in Film Studies, an M.A. in Human Resource Management, and an HNC in Motor Trade Management.