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Cynthia Nwaka is a dedicated professional with a strong background in customer service and education, currently serving as a Research Assistant at the University of Roehampton, where comprehensive research on cybersecurity education is conducted and the interactive card game "CyberCop" was developed to address educational gaps. Prior experience includes managing customer support teams at HUGO GLOBAL LOGISTIC LTD and providing technical assistance at Binary Intelligence, along with roles at Huawei, where significant sales growth was achieved, and at Apple, where customer engagement and device troubleshooting were key responsibilities. Cynthia Nwaka holds a Master's degree in Computing from the University of Roehampton and a Bachelor's degree in Education and English Language from the University of Nigeria, complemented by ongoing studies in Cyber Security and Cloud Security.