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Matthew McHugh is a seasoned professional with extensive experience in customer success and partnership operations, most recently serving as a Senior Manager at Guidebook Inc. from September 2014 to July 2023. In this role, Matthew led a high-performing Customer Success team, ensuring employee satisfaction and growth while managing partnerships. Prior positions included Manager and Senior Customer Success Associate, where Matthew focused on cultivating strong business-customer relationships. Matthew also holds a background in software engineering as a student at Deutsche Bank and experience as an Infantryman and Communications Specialist in the US Army. Currently pursuing a Certificate in Radiography at the University of North Carolina at Chapel Hill, Matthew's educational journey includes degrees in History from the University of Colorado Colorado Springs and in Simulation and Game Development from Wake Technical Community College.