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Craig Elmer-White is an experienced professional in research, operations, and customer experience management, currently serving as the Director of Research, Engagement & Impact and Head of Research Operations at the University of Glasgow since March 2018. In addition, Craig has held the position of Deputy Director of Professional Services at the College of Social Sciences since February 2023. Prior roles include CGHB Contact Centre Manager at Cigna Health Benefits and Head of Operations at the Post Office, where responsibilities encompassed contact centre management, customer experience optimization, compliance framework delivery, and project management for contact centre outsourcing. Craig's career also includes significant roles at Careline Services Ltd and TeleTech, complemented by a degree in Retail Business and Retail Management from Queen Margaret University.