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Lucy Mendoza is a Cloud IT Operations Engineer Senior Salesforce at Millicom (Tigo) since October 2022, recognized for streamlining incident management workflows and providing technical support for Salesforce. Concurrently, Lucy serves as a Catedrático universitario at Universidad Galileo, promoting interactive class discussions and timely feedback on student assessments. Previously, as a Proyect Consultant IT - Salesforce at SOPESA, Lucy effectively managed budgets and mentored junior colleagues. Lucy's extensive experience in CRM management at BPO Innovations includes roles as CRM Consulting Manager, Team Leader, Team Captain, and Executive Account Representative, consistently enhancing customer satisfaction and team productivity. Educational qualifications include a Magister in E-learning Direction and Production, along with various degrees in project management and business administration from Universidad Galileo and Universidad de San Carlos de Guatemala.