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Kevin Carroll is currently the Support & QA Team Manager at testRigor, where responsibilities include managing two multicultural teams, overseeing product roadmap prioritization, and implementing customer retention strategies. Previous roles at testRigor include Product Support Specialist, providing technical support and training to customers. Kevin also serves as a Proofreader for academic articles at Universidad de Antioquía and has extensive experience as an EFL Instructor at Universidad EAFIT, focusing on curriculum development and teacher mentoring. Kevin is pursuing education at Ashford University.