Life is hard sometimes. Work can be hard sometimes. But what makes it manageable is when we look for the moments of small pleasures, enjoyment, and lightheartedness. 

Each of us has the power to make someone's day a little bit better - whether it's our co-workers or our customers - just by bringing the fun side of ourselves to the office each day.

There will always be copy-cats, competitors, and cookies.

Coming up with our own ideas and solutions keeps copy-cats and competitors far out of view, because they’ll never be able to replicate what makes each of us unique. Cookies are there in that sentence because it’s an original, never-before-seen alliteration. 

We take pride in our work because it is a reflection of ourselves. 

We hold ourselves to a higher standard because we know what we are capable of, and we want others to know it too.

Whether you're trying a spicy mango gummy or testing a new process to make your work more efficient, the willingness to change your opinions or beliefs is what makes all the difference.
 
When you look at new information with an open mind, you’ll grow as a person, learn faster, and probably discover a new favorite snack.

We want a better company than what we had yesterday. We want a better world than what we had yesterday. 

Optimism is the belief that the odds of a good outcome are in our favor over time, even when there are setbacks along the way.

Our mission is to open minds, one mouth at a time.

On the surface, we open minds by introducing our customers to new products and flavors they've never tried before. But we also go deeper - educating them about the culture of different countries around the world. In every interaction we seek to expand our customers' world view, breaking down the barriers in their mind that separate them from others. Even something small, like sharing a favorite Yum, builds the basis of commonality which leads to greater empathy for one another.

Retail

Delivery

Universal Yums

Elias Zauner

Industrial Engineer

Jisenia Z.

Michael Kratt

Sara Lopez

Kristina Antreassian

Rachelle Bonet

Controller

John Minoza

Devin Price

Brian Harris

Hayley LaFleche

Kelsey Flynn

Monique Zauner

The Customer Experience Team at Universal Yums ensures that every interaction enhances our customers' appreciation of global cultures through our unique products. They manage inquiries, resolve issues, and provide in-depth knowledge about the origins and cultural significance of the items in each box, fostering a sense of global community and empathy. Led by a Customer Experience Supervisor, the team includes specialists who are dedicated to making each customer's experience enriching and memorable.

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Customer Experience Team

About

Team members

Other teams at Universal Yums

Procurement

Executive Team

Operations

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