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Kristin Ong is a seasoned executive in digital experience and program management, currently serving as Senior Vice President of Digital Experience & Program Management at Universal Parks & Resorts since August 2018. In this role, Kristin leads the development and transformation of digital experiences, encompassing project management, portfolio planning, and the implementation of agile methodologies. Prior to this position, Kristin held the role of Vice President of Marketing & Experience Transformation at Universal Orlando Resort from May 2015 to August 2018. Kristin's career began at Walt Disney World, where various positions were held from 2004 to May 2015, including Director of Products & Services, Manager of Experience Development, and Guest Service Operations Manager. Kristin holds a Master of Business Administration from the Crummer Graduate School of Business at Rollins College (2007-2009) and a Bachelor of Science in Business Administration and Management from Elon University (1996-2000).