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Ricardo Lopes possesses extensive experience in the telecommunications sector, currently serving as a DOCSIS Support Engineer at Vodafone since January 2020 and as a CMTS Support Engineer at Unitymedia GmbH since October 2014. Responsibilities at Unitymedia GmbH include the operation and configuration of the CMTS/DOCSIS platform across the UnityMedia KabelBW network in Germany, alongside monitoring and resolving associated issues. Prior to these roles, Ricardo worked as a Telecom Support Engineer at PT Inovação e Sistemas from December 2008 to October 2014, focusing on network installation, support, and maintenance. Academic credentials include a Master of Science (M.Sc.) in Electronics and Telecommunication Engineering from Universidade de Aveiro, earned between 2002 and 2008, and secondary education from Escola Secundária Dr. Mário Sacramento (Nº1) from 1998 to 2001.