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Ismail Ali Mohammed is a Security Operations Specialist at Unitrust Protection Services since August 2023, where responsibilities include conflict resolution and enforcement of regulations while maintaining professionalism. Previously, Ismail served as a Customer Service Associate at Amazon Development Centre Pvt Ltd from July 2020 to January 2021, effectively handling customer inquiries and complaints across multiple communication channels. Prior experience includes working as a Process Associate at Genpact from October 2017 to September 2019, focusing on troubleshooting technical issues and utilizing various software tools. Ismail holds a Master’s degree in International Project Management with Advanced Practice from Northumbria University and a Bachelor's degree in Civil Engineering from Aurora's Technological Research Institute.