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Michael James currently serves as Director of Emergency Response and Assistance at UnitedHealthcare Global, where oversight includes global assistance operations supporting a globally mobile population. Previously, Michael was Medical Coordination Manager at Remote Medical International, where responsibilities encompassed 24/7 medical and logistical support. Earlier experience includes Chief of Operations and Quality Assurance at Critical Rescue International, managing medical and security risk management services, and Senior Specialist - Operations at Global Rescue LLC, coordinating logistics for medical transfers worldwide. Michael began a career in emergency medical services as a paramedic, holding roles at organizations such as Franciscan St. Francis Health, Priority One EMS, Comprehensive Health Services, Indianapolis Fire Department, and Trans-Care. Academic qualifications include a Bachelor of Science in Healthcare Administration from Columbia Southern University and an Associate of Science in Emergency Medical Services from Vincennes University.