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Rebecca Matchett currently serves as the CX Transformation Lead at United Utilities since November 2023. Prior to this role, Rebecca accumulated extensive experience at BT from September 2006 to December 2022, holding positions including Senior Transformation Manager, Consultant for Digital Transformation, and Business Improvement & Change Manager. Rebecca's academic background includes a BA Hons in French with International Studies from the University of Warwick, earned between 1988 and 1992.