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Paul Torres is an accomplished operations and performance leader with over 30 years of experience in customer care and sales operations. Currently serving as Call Center Manager at United Teletech Financial Federal Credit Union since April 2019, Paul monitors call center operations, prepares budget reports, and develops staff training programs. Prior roles include SMB Sales Consultant at Paychex, Customer Care Operations Supervisor at Vonage, and various managerial positions at AT&T, where significant achievements included enhancing team performance and implementing strategies to combat fraud. Paul is recognized for driving productivity goals and fostering the success of new employees through effective coaching and support. Educational background includes studies at Rockland Community College.