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Damaris Figueroa is an experienced professional with a diverse background in customer service and operational management. Currently serving as a Dispatcher/Lead Passenger Assistance at United Ground Express since October 2018, Damaris handles over 60 calls daily, ensuring timely service for passengers while maintaining effective communication with coworkers and adherence to customer service standards. Previous roles include Passenger Assistance Agent at United Ground Express, Concierge at Planned Companies, Department Manager and Sales Associate at Walmart, Manager/Head Teller at Fulton Corp, and Inventory Manager at Copitron. Education was completed at James J Ferris High School between 1991 and 1995.