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Simon Kunfalvi is a seasoned professional with extensive experience in customer service and technical support roles. Currently serving as a Senior Customer Service Manager at both United Games Entertainment GmbH and Strictly Limited Games since January 2023, Simon has demonstrated leadership and customer-focused skills in the gaming industry. Prior to these positions, Simon held technical support and mechatronics roles at Kallfass Verpackungsmaschinen GmbH & Co. from January 2012 to January 2023, following a training period as a Mechatroniker at Bosch Thermotechnik GmbH from September 2006 to February 2010. Simon holds a degree as a Geprüfter Technischer Fachwirt from IHK Esslingen and completed the Technische Fachhochschulreife at Friedrich-Ebert-Schule, Esslingen during 2010 to 2011.