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Melissa Rodriguez is an experienced business analyst with a strong background in operational efficiency and project management. Currently at United Concordia Dental since April 2015, Melissa interprets system requirements and collaborates with various stakeholders to enhance processes and profitability, while also serving as a subject matter expert in Membership and Billing. Prior experience includes serving as a Store Team Leader at Target from June 2009 to October 2014, where Melissa successfully managed store openings and led a large team to turnaround store performance. Earlier career roles include District Manager at H&R Block, overseeing operations across 36 tax offices and focusing on staff training for exceptional customer service. Melissa holds two bachelor's degrees in Marketing and International Business from Penn State University.