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Taiwo Ashaolu is a skilled Business Analyst and Project Manager at UBA Group, engaged since July 2018 in analyzing and resolving both immediate and strategic business challenges while leading the documentation of business needs and process design. Previous experience includes a role as Customer Service Manager, overseeing operations and enhancing customer service processes, earning recognition with two "Best Employee" awards. Prior to UBA Group, Taiwo contributed as a Packaging Development Assistant at pladis Global, where a Standard Operating Procedure was created and product redesign initiatives were undertaken. Academic qualifications include a Bachelor of Science in Microbiology from the University of Ibadan, a Business Analysis Nanodegree from Udacity, ongoing studies in Business Administration and Management at Udemy, and certifications in professional banking ethics and customer relationship management.