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Luisa Villa is an experienced professional specializing in change management and program support, currently serving as a Specialist at United Airlines since April 2023. Prior to this role, Luisa was a Professional Services Manager at Learning A-Z from October 2020 to April 2023, where contributions included participation on the DEI Advisory Board and the development of a comprehensive L&D framework. Luisa's prior experience also includes serving as the Manager of Professional Services at Houghton Mifflin Harcourt, where leadership of a high-performing team and cross-functional collaboration led to revenue growth and enhanced customer relationships. Additional roles included Account Manager at Pearson, managing a $5.1M sales territory, and teaching at Lee County Schools, where mentoring and strong classroom management were key responsibilities. Luisa's educational background includes a Bachelor's degree in English Literature from Florida Gulf Coast University.