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Caroline Elruby is an experienced professional in escalation management and customer advocacy, currently serving as the Manager of Global Escalation Operations at Unit4 since May 2018, where previous roles included Senior Global Escalation Manager and Global Escalation Manager. Caroline has a solid background in customer service, having worked as a Lead Quality Agent and Customer Services Agent at Qatar Airways from October 2014 to April 2018. Additionally, Caroline's earlier experience includes a position as a temporary worker at Helios, a specialist hospital for neurological and neurosurgical rehabilitation, from August 2011 to May 2013.