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Paula Applin is an experienced professional in customer care and operations management, currently serving as the Global Tools Lead and Operations Manager for FES US&C at Unisys. Previously, Paula held positions such as Tech Support Group Supervisor at Altice USA, Customer Care Team Lead at Concentrix, and Customer Care/Support Manager at Asurion, as well as Customer Care Supervisor at Suddenlink Communications. In terms of academic qualifications, Paula earned a Doctor of Philosophy in Forensic Psychology from Capella University in 2023 and a Master's degree in Criminal Psychology from Southern New Hampshire University in 2017.