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Alin Fouladvand currently works at UnipolSai Assicurazioni Spa as a Market Research and Customer Satisfaction Analyst, overseeing the VOC program and managing feedback collection and data analysis to drive business improvements. Previously, Alin served as a Senior Customer Success Manager at CXG, focusing on enhancing customer experiences for premium and luxury brands. Notable past roles include Senior Solutions Consultant and Solutions Consultant at Medallia, and Customer Experience Associate Consultant at SandSIV Group, where project and account management were key responsibilities. Alin also held positions in European Business Development at HyperFair, Customer Engagement Manager at Benivo, and internships at UBI Banca and Noesis. Alin holds a Master of Science in Risk Management and Finance from The London School of Economics and a BA in Management Studies from the University of Nottingham.