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Graham Jones is an experienced professional in the software and services industry, currently serving as a Senior Professional Services Manager at UnionWare since September 2013. In this role, Graham is responsible for leading a team of business analysts and software developers, managing client relationships, overseeing Scrum processes, and driving departmental improvements. Prior to this position, Graham held roles as a Senior Support Manager, Business Analyst, and Software Application Developer at UnionWare and served as a Software Application Developer at Bank West. Educational background includes studies at RRC Polytech spanning from 2006 to 2011, equipping Graham with a solid foundation for a successful career in technology and client services.