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Angelo Santos is an experienced Application Support Manager at Unily since March 2018, with a strong focus on delivering exemplary customer service and managing client communications. Previously, in roles such as Application Support Team Lead and Application Support Engineer at Unily, Santos demonstrated leadership by ensuring adherence to service level agreements and providing high-quality support for SharePoint and Azure configurations. Prior to Unily, Santos held various positions at Teleperformance Portugal and Atos, including IT Service Manager for South America, where responsibilities included managing service delivery and improving operational efficiency. With a solid educational background in Business Administration and Computer Engineering, Santos possesses a diverse skill set spanning technical support, service management, and customer satisfaction analysis.