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William S. has a robust background in information technology and customer service, currently serving as an Information Technology Specialist II at the NYS Office of Information Technology Services since May 2019. Concurrently, William S. holds positions as a Help Desk Specialist at Uniland Development Company and as a Help Desk Technician at Center One LLC, both of which began in February 2016 and April 2013, respectively. Previous experience includes working as a Service Counselor at AAA Western and Central New York, where assistance was provided to members regarding AAA product lines and emergency road services, and as a Teller at Greater Buffalo Savings Bank, where customer relationships were fostered through knowledgeable service. William S. earned an Associate of Occupational Studies degree in Computer Network Systems from ITT Technical Institute-Getzville between 2011 and 2013.