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Charles Brickner is a Senior Solutions Engineer at UneeQ, specializing in artificial intelligence and digital human platforms since October 2024. Previously, Charles served as a Technical Presales Engineer at PanTerra Networks from February 2022 to October 2024 and as Director of Customer Experience at Zip911, focusing on customer support strategies from June 2018 to February 2022. Charles also held roles at SAP as a Senior Pre-Sales Specialist for SAP Anywhere, contributing to business development and partner training from February 2016 to May 2018. Earlier positions included Senior Product Manager at Estech Systems, Inc., and multiple leadership roles at Fonality, where Charles implemented strategies to reduce customer churn and improve support operations. Charles has a strong background in IT management, technical support, and customer experience across various companies, demonstrating a commitment to enhancing service quality and operational efficiency.