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Sanjay Kumar is a seasoned professional with extensive experience in management roles within the customer service and BPO sectors. Currently serving as a Senior Manager at Unacademy since December 2019, Sanjay has previously held positions as Assistant Manager at Ola and Firstsource, where responsibilities included team motivation, process training, and achieving key performance indicators. During tenure at Firstsource, Sanjay managed substantial teams of up to 135 FTEs, ensuring adherence to quality parameters and client expectations. In an earlier role at Spice BPO Services Limited, Sanjay oversaw operations and enhanced the efficiency of support services while managing a team of leaders and executives.