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Mafanele Mkhonto is an experienced IT professional currently serving as Team Lead Manager at Ulwembu Business Services since March 2021, responsible for incident resolution and communication with support staff. Prior roles include IT Support Engineer, providing 1st and 2nd level support and troubleshooting, a Field Technician at TWK Communications focusing on network infrastructure, and IT Technician at Games and PC Sound cc responsible for technical support and diagnostics. Additional experience includes serving as Assistant Librarian at JB Marks City Council and PC Technician at ComputerZone Klerksdorp. Mafanele holds multiple IT certificates from Boston City Campus & Business College and Centurion Academy, with ongoing studies at Richfield.