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Sylvia Muto is an experienced IT professional with a strong background in middleware administration and team management. Currently serving as Gerente de TI at Ultra since July 2021, Sylvia has previously held the position of Gerente de TI at TIVIT, where responsibilities included overseeing a critical operations center for Cielo and directing middleware teams. Sylvia's expertise encompasses ITIL processes, crisis management, and performance improvement. With a career spanning over two decades in various roles, including IT Specialist at IBM and Administration of Middleware at TIVIT, Sylvia has developed significant skills in application management, compliance, and customer relations. Currently pursuing a postgraduate degree in Gestão de Pessoas e Negocios at Escola Conquer, Sylvia also holds a bachelor's degree in Sistemas de Informação from FAMEC.