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Mohamed Abd El Latif has been working in the customer service field since 2010. Mohamed began their career as a Subject Matter Expert at Sutherland. In 2013, they moved to AT&T where they worked as a Customer Service Specialist. In 2015, they joined Vodafone as a Customer Service Advisor. Since 2019, they have been employed at Altice USA as a Customer Service Specialist and ULTATEL as a Software QA Engineer and Senior Customer Service/Technical Consultant.

Mohamed Abd El Latif has a Bachelor of Business Administration (BBA) in Marketing from the Arab Academy for Science, Technology and Maritime Transport.