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Ruth Mercer is a seasoned professional with extensive experience in operational management and quality assurance within the insurance sector. Currently serving as Course Director at Ulster University since January 2018, Ruth has a solid background as a Management Consultant. Previously, Ruth held significant roles at Hughes Insurance from January 2012 to December 2017, including Senior Operations Manager and Head of Quality. Achievements include managing a large team, driving process improvements, increasing quality accuracy from 71% to 98%, and implementing initiatives that resulted in substantial cost savings. Ruth's career began at General Accident Insurance Company, and educational credentials include a Bachelor's degree in Business, Management, Marketing, and Related Support Services, along with a PG Cert in Higher Education Practice from Ulster University.