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Michelle Pamplin, MBA, MSML, currently serves as the Director of Customer Service at Uline since January 2023. Prior experience includes holding the position of Vice President and Contact Center Site Leader at Wells Fargo from October 2020 to December 2022, where leadership extended over approximately 700 employees, focusing on enhancing customer and employee experiences, performance, and operational efficiencies. At American Express, Michelle held various director roles, including leading the Complaint Governance Center of Excellence and driving customer experience initiatives for a diverse global customer base. Educational credentials encompass a Master of Business Administration and a Master’s of Science in Management and Leadership from Western Governors University, along with a Bachelor’s degree in Business Management from Guilford College.