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Ismail Marzuki is a Customer Experience Manager at Ula since June 2020, focusing on enhancing call center operations and ensuring efficient customer order processing. Prior experience includes serving as Customer Service Manager at Gogoprint, where Ismail organized and managed the customer service team, and as Supervisor of Customer Experience at Mapan - PT Ruma, providing leadership and training to team leaders. Ismail's previous roles also encompassed positions at Pt.vipplaza Indonesia, specializing in learning and development, quality assurance, and team leadership, and at PT VADS Indonesia, where Ismail excelled as a team leader for the XL Axiata project. Ismail holds a Bachelor's degree in Management Informatika from Universitas Gunadarma.