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Deny Ekarisma is an experienced professional in customer experience and service management, currently serving as the Head of Customer Experience at Ula since September 2020. Prior to this role, Deny held positions as Customer Service Manager at JD.ID and elevenia, bringing extensive expertise in managing customer service teams and operations. Deny's career began at FedEx / RPX, where responsibilities spanned from serving as Secretary to the Vice President to various managerial roles in customer service and account management. Deny holds a Master's degree in Management from Trisakti University and completed training in Customs Clearance Services in 2015, further enhancing a strong foundation in customer relations and logistics operations.