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Tracey B. has extensive experience in service and project management, currently serving as the Head of Service at UK Shared Business Services Ltd since 2019. Simultaneously, Tracey B. holds the position of SAM Transformation Manager at Direct Line Group, a role undertaken since March 2017. Prior professional experience includes the role of Sector Quality Manager at CSC, which began in June 2003, and earlier positions at RMG as Professional Head of Project Management and Programme Manager from January 1998 to May 2003.