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Paula Dawson currently serves as the Head of Customer Support Services at UK Shared Business Services Ltd, a position held since April 2023. Previously, Paula led customer contact operations at Sovereign Housing Association from December 2018 to December 2022, and has held various roles at the same organization, including Regional Housing Manager from 2012 to 2018. Earlier experience includes positions such as Area Housing Manager at Sovereign Kingfisher Housing Association and Housing Officer at Hampshire Voluntary Housing Association. Paula's career began as a Trainer & Coordinator at LEC Training Wing, British Forces, and includes roles at Dudley Council and Selwood Housing. Paula earned a BA Hons in Housing Management & Development from the University of Westminster and a Diploma in Business & Finance from South Kent College of Technology.