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Zubair Ahmed has a wealth of experience in various roles within customer service and sales management. Currently working as a Participant Contact Centre Manager at UK Biobank, Zubair is responsible for overseeing the operational performance of the customer service operation. Prior to this, Zubair held positions such as Sales Desk Manager at Nationwide Platforms, Head of Sales at Fredrick Edwards, and Sales Manager at HGS - Hinduja Global Solutions. With a background in sales, customer service, and team management, Zubair has consistently demonstrated their ability to drive performance, achieve targets, and improve customer experience across various organizations.