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Joerg Habermeier is an experienced product leader with a strong background in customer support SaaS platforms, particularly in AI, machine learning, and multi-channel customer experience. Currently serving as Senior Vice President of Product at ujet.cx since March 2018, Joerg focuses on advancing AI and conversational technologies within the company's contact center offerings. Prior roles include Product and Program Management at Facebook, Vice President of Product Management at Pypestream, and Vice President of Product at StrongView, where Joerg significantly contributed to product evolution and revenue growth. Additionally, Joerg has held various project management and UX roles at companies such as HEAT Software and Adobe Systems, showcasing a diverse skill set in user experience, application development, and project leadership. Joerg's educational background includes a Master's in Water Resources Systems Engineering from Tufts University, a Master's in Environmental Science & Management from Yale University, and a Bachelor's in Applied Ecology from UC Irvine.