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Heiko Bischoff is a seasoned Customer Success Leader with over 20 years of experience in driving customer excellence across various industries. Currently serving as the Head of Customer Success & Services for Central Europe at UiPath, Heiko focuses on developing tailored strategies for optimized product adoption and customer satisfaction. Past roles include leading global Customer Success at Cisco for strategic accounts like Mercedes Benz Group and Daimler Truck, and managing the SAP & Cloud Competence Center at Scheer GmbH. Heiko’s extensive background at SAP includes establishing the Customer Success Organization in EMEA and driving strong customer retention and growth strategies. Education includes a Diplom-Betriebswirt (FH) in Management & Controlling from Ludwigshafen University.