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Isha Bhardwaj is a seasoned professional in customer success and account management, currently serving as the Manager of Customer Success at Udemy since April 2022, where Isha leads a team focused on onboarding and retaining SMB customers, safeguarding over $30M in ARR. Prior to this role, Isha was the Manager of Customer Success at Nearpod, contributing to revenue retention and expansion in new business segments. Isha has extensive experience from previous positions, including Director of Partner Success at RaiseMe, Partner Success Manager at Coursera, and Senior Account Manager at RadiumOne, where Isha managed substantial portfolios and fostered strategic partnerships. Isha's career began with roles in digital media planning and buying, enhancing advertising effectiveness for notable clients. Isha holds a B.A. in Psychology and Economics from Occidental College.