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Susan Toland is director of communications for UCSF Benioff Children's Hospitals. Her responsibilities span the UCSF Health pediatric and adult care systems, and include leading internal communications strategy for UCSF Benioff Children's Hospitals, supporting leadership and external communication directives, and participating in the hospital incident command system response. In the highly collaborative role of communications director, she works closely with many UCSF units responsible for disseminating and receiving information, including patient communications, public relations, and marketing.

Toland came to UCSF Benioff Children's Hospitals in 2019, bringing expertise in internal and external communications, strategic initiatives, and customer experience programs. Her experience includes founding her boutique consulting practice specializing in messaging, crisis communications, public and media relations, community outreach, and branding and identity campaigns.