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Sergio Fernandez has been with UBS since June 2004 and currently holds the position of IT Application Service Manager. Sergio leads the Application Support and Projects Teams for the Wealth Management business across multiple locations. Sergio has successfully managed the delivery of key strategic projects and reduced application incidents by 25% through implementing ITIL framework. Prior to UBS, Sergio worked at IBM as an IT Consultant, where Sergio led the rollout of a new e-business Portal. Sergio holds a Master of Engineering in Telecommunications Engineering from Universitat Politècnica de Catalunya.