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Jennifer Drabble is a seasoned professional with extensive experience in customer experience and data-driven product management. Currently serving as the Director of Customer Experience at Barclaycard Payments since August 2022, Jennifer has previously held multiple director roles at Barclays, focusing on data products and analytics from March 2017 to August 2022. Jennifer's earlier experience includes a tenure at Absa Group as a Big Data-Driven Product Manager, where responsibilities encompassed managing the end-to-end implementation of data-driven solutions. Jennifer's portfolio boasts notable achievements, including the launch of customer-centric predictive alerts and the development of AI-driven technologies. Jennifer has been recognized with several prestigious awards, including the Gartner Best Advanced Analytics & Data Science Award in 2016. Educational background includes a Bachelor's degree in History from the University of Exeter.