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Laura Jagielski is a Customer Success and Technical Support Specialist at uberMetrics Technologies GmbH / Unicepta since November 2017, where responsibilities include client support, crisis communication, problem-solving, and collaboration with product management. Laura has experience as a German Localization Specialist at Cerence Inc. and has held various roles in education and customer service, including After Noon Care Leader at Deutsche Schule Helsinki and DAF Teacher at die deutSCHule GmbH. With a strong educational background in Social Sciences, including master's degrees from Humboldt-Universität zu Berlin and Orta Doğu Teknik Üniversitesi, Laura is known for successfully improving internal communication and customer satisfaction through effective processes and documentation.