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Shady ElNassag has extensive experience in operations and program management, currently serving as a Program Specialist IV in UKI|SSA Delivery CommOps at Uber since August 2016. Prior roles at Uber include Operations Team Lead, Quality Assurance Specialist, and Community Support Representative. Before joining Uber, Shady ElNassag worked as a Freelance Translator at Global Limited for nearly a year. Shady ElNassag holds a Bachelor's degree in Management Information Systems from Al-Madina Academy.