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Manasi Chadha is a seasoned professional with extensive experience in customer experience and strategic operations. Currently serving as the Director of Customer Experience for India and South Asia at Uber since September 2018, Manasi is focused on building digital and delightful customer experiences and managing customer support channels. Prior to this role, Manasi held various leadership positions at Accenture, including Principal in Accenture Strategy, where responsibilities included leading business development and delivering value in the Automotive and CPG sectors. Manasi's career began in retail operations with Madura Garments and included positions at Aditya Birla Management Corporation and Tata Administrative Services. Educational qualifications include an MBA in International Business from the Indian Institute of Foreign Trade and a BA in Economics from Hansraj College.