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Jai Malkani is the Global Head of Product, Customer Obsession at Uber. Jai joined as Director in 2017 and was promoted to his Sr. Director role in 2019. In this position, he is responsible for creating magical consumer experiences for Uber Drivers, Riders, Eaters, and Couriers — across Billions of trips a year. Prior to joining Uber, Jai spent seven years with VMWare, lastly as the Head of Product, Multi-Cloud SaaS Management. Prior to that, he held senior management roles at Symantec, Apple, and Cisco. Jai holds a BE, Computer Engineering from the University of Mumbai, an MS, Computer Science from Union College, and an MBA from the Sloan School at Massachusetts Institute of Technology