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Carlos Ulloa, MBA, is a seasoned professional with extensive experience in IT and operations across various organizations. Currently serving as a Veterans Service Representative at the U.S. Department of Veterans Affairs since September 2023, Carlos provides essential support in explaining benefit programs and adjudicating claims for veterans. Prior roles include Systems Administrator at Decas Cranberry Products Inc., Operations Assistant Supervisor for the Commonwealth of Massachusetts, and Cloud Infrastructure Engineer II at Kronos Incorporated, where responsibilities encompassed server management and deployment processes. Carlos's early career includes positions as an IT Technician, Technical Specialist, and Data Network Chief, showcasing a strong background in technical support and network management within the United States Marine Corps. Academically, Carlos holds an MBA from Curry College and a Bachelor of Science in Management Information Systems from Bridgewater State University.