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Nikitha Saddi is a skilled Technical Support Specialist at Tyro Payments, with experience since February 2019 in managing escalated calls and ensuring service metrics are met. Prior to this role, Nikitha served as a Customer Support Specialist at The Care Training and Consultants and as a Customer Service Representative, focusing on effective communication and problem-solving while handling various customer queries. Nikitha also worked at Amazon as a Senior Technical Specialist from March 2013 to December 2017, providing assistance for device and digital content issues. Nikitha holds a Bachelor's degree in Information Technology from Jawaharlal Nehru Technological University, completed in 2012.